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We seamlessly combine sophisticated technology, experience
and smart business practices, without losing that necessary "human touch."
Intelligent, motivated people, not just computers, make all the difference. That's
because we follow up. We do the research to verify insurance. We make the calls
to get claims paid. We have strong contacts in the insurance industry who
respond to our requests for timely payment. Yes, we use powerful computers, but
it's our training and attention to detail that consistently produce results
for our clients.
Patients appreciate Castlerock's courtesy and professionalism, while physicians
appreciate honest, informed answers to difficult questions. Our client surveys
tell us that while anyone can do medical billing, it is a rare breed of people
who are both computer savvy and street smart, while always focused on the client's
interests. Give us a chance and we guarantee that our intelligent billing practices
will help boost your bottom line.
Recovery is what we do. Our billing staff knows how to
deal with insurance companies to put more money in your pocket. For example, we
never make deals regarding insurance sign-offs that promise immediate payment
on a pending claim... "if only the physician agrees" to lose two-thirds of his or her
income on the case. We would never set precedent on a single case that could be
applied universally against the interests of our clientele. And we know that the
insurance company by law, has to pay anyway. We do our job efficiently
so you can concentrate on yours.
Technology is how we do it. Our state-of-the-art computer
system profiles every insurance carrier, tracks every transaction
and documents strong cases for full and timely payment, all from your own PC at lightening-fast
speed. Whether you use us via the Internet as a low-cost, high-power replacement
for an in-house billing system, or elect to use our service bureau people to key
in all data and do all of the billing from our offices, you'll get the best
results from Castlerock.
Accuracy is the result of our meticulous business and billing
practices. We perpetually monitor all charges for completeness and precision to
ensure that we are billing "clean" and compliant claims. We keep track
of all insurance billing activity in sub-accounts, or "ledgers", that
separate insurance transactions from patient co-pays deductibles and other responsibilities.
This makes it more efficient for you to service your patients while resting assured
you never have to deal with mistakes.
As Medicare's APC's have demonstrated to hospitals, the OIG imposes stiff
fines and penalties on healthcare providers that demonstrate repeated submissions
of incorrectly coded, unbundled and inaccurate claims. In a brief time, physicians
will face the same situation. Our controls are in place and functioning to protect
all Castlerock physicians.
Integrity is the way we run our business. We abide by every
government regulation and legal guideline, and handle every aspect of collecting
your income with the utmost honesty and fairness. Managers at Castlerock also
provide perpetual reinforcement of standards during bi-weekly compliance meetings
and in-service training sessions.
The result is maximum, legal revenue collection with minimum
hassle. |
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